Shipping Policy
Shipping Coverage
KYSONA ships globally. Shipping methods (Standard or Express) vary by region and may change due to global events.
At checkout, available shipping methods and costs will be displayed.
⚠️ Some regions—such as Alaska, Canada, Kuwait, Mauritius, Sri Lanka, and others—are only eligible for Express Shipping.
Shipping Fees
We offer:
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Economy Shipping
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Standard Shipping
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Express Shipping (DHL/FedEx)
Free Economy/Standard Shipping for orders over $15 USD to most countries (e.g. US, UK, EU, Japan, Korea, SEA, HK, TW).
Express Shipping: $10–$40 USD depending on location.
Orders over $500 USD get free Express Shipping.
Shipping fees exclude taxes/duties. KYSONA is not responsible for these charges.
Delivery Times
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Processing Time: 3 business days (custom items may take longer)
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Standard Shipping: ~7–20 working days
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Express Shipping: 3–7 working days
Delivery may be delayed during holidays or due to customs procedures.
Estimated Shipping by Region
Continent/Region | Country | Standard Shipping (Working day) |
Expedited Shipping Available To These Countries |
North America | United States | 7-12 days | Shipping time: 3–7 working days (shipped from China) North America(United States, Canada, Mexico) Oceania(Australia, New Zealand, Fiji, Nauru, Papua New Guinea) Asia(Japan, South Korea, India, Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Thailand, Vietnam, Philippines, Singapore, Qatar, Saudi Arabia, United Arab Emirates, Bahrain, Kuwait, Oman) Europe(United Kingdom, Albania, Belarus, Bosnia and Herzegovina, Gibraltar, Guernsey, Jersey, Isle of Man, Malta, Moldova, Monaco, North Macedonia, San Marino, Svalbard and Jan Mayen, Vatican City) South America(Brazil) |
Canada | 8-15 days | ||
Mexico | 7-12 days | ||
Oceania | Australia, New Zealand | 5-12 days | |
Europe | United Kingdom | 6-8 days | |
Germany, France, Netherlands, Belgium, Ireland, Slovenia | 5-8 days | ||
Spain, Austria, Hungary, Slovakia,Slovenia, Croatia, Romania, Bulgaria, Poland, Switzerland, Sweden, Denmark, Greece | 7-10 days | ||
Italy, Finland, Lithuania, Portuga, Finland, Malta, Latvia, Estonia, Czech Republic, Georgia | 7-15 days | ||
Russia, Iceland, Cyprus, Luxembourg, Bosnia and Herzegovina, Serbia, Moldova, Norway, Liechtenstein, North Macedonia | 10-15 days | ||
Belarus | 15-20 days | ||
Montenegro | 20-30 days | ||
South America | Colombia, Chile | 15-20 days | |
Brazil, Peru, Argentina | 20-30 days | ||
Asia | Japan, South Korea, Hong Kong | 4-7 days | |
Israel, Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Kazakhstan | 7-10 days | ||
Vietnam, Philippines, Thailand, Singapore, Malaysia, Taiwan | 7-10 days | ||
Indonesia, Turkey, India, Pakistan, Cambodia | 10-15 days | ||
Oman | 15-20 days | ||
Africa | Morocco | 10-15 days | |
Algeria, Mauritius | 15-25 days | ||
Note: 1) The above delivery times are based on normal conditions. The actual delivery time is subject to the tracking update of the current order. 2) If your country is geographically close to the above countries, you can refer to the delivery time of this country. 3) To know the specific delivery time in your country, please contact us. |
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Brazil: 1) The recipient pay import duties before the package enter Brazil. 2) CPF of tax no. and Delivery info are the same. 3) When placing an order, the recipient's tax number is required; Tax number format: ①: 11 consecutive digits (12345678910); ②: 3.3.3-2 pattern (123.456.789-12); ③: 3.3.3/2 pattern (123.456.789/12). |
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Chile: A personal tax number is required when the package arrives for customs clearance in Chile. Please leave it in the order notes. Thank you for your support and understanding. |
Customs & Duties
Customers are responsible for any import duties, VAT, or customs fees.
If refused, shipping costs will be deducted from the refund.
KYSONA is not liable for parcels rejected, delayed, or destroyed by customs.
Order Support
If your order is damaged or missing items, please email service@kysona.com with:
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Order number
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Issue description
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Photo/video evidence including package label
Tip: Record an unboxing video for faster support.
We aim to reply within 3 business days.
Cancellations
Orders can be canceled within 24 hours if not processed/shipped.
Contact service@kysona.com or website chat for urgent changes.
Processed/shipped orders cannot be canceled.
Tracking
You’ll receive a tracking number via email once your order ships.
If you haven’t received it, contact KYSONA support.
Shipping Partners
We ship via trusted providers:
4PX, UBI, SF Express, YunExpress, BTY, FedEx, DHL Express